1 Introduction
Bentley88 takes the responsibility of protecting your privacy seriously. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use the platform, website, mobile app, and related services operated by Bentley88.
By registering an account or continuing to use any of the services Bentley88, you agree to the collection and use of your information as described in this document. If you disagree with any part of this policy, please stop using our services and contact the support team to close your account.
This Privacy Policy is to be read together with Terms and Conditions and should be read as one integrated document. In the event of a conflict between the two documents regarding data protection, this Privacy Policy shall take precedence.
2 Data We Collect
In the course of operating our platform, Bentley88 collects various categories of personal data depending on how you interact with our services. The data we collect is limited to what is genuinely necessary to provide a safe and quality service.
Identity Data
This includes your full name as it appears on official identification documents, identification card number (MyKad) or passport, date of birth, nationality, and current residential address. This information is required for the identity verification (KYC) process to ensure account security and compliance with anti-money laundering (AML) legal requirements.
Contact Data
Includes your registered email address, mobile phone number, and preferred username on the platform. This contact data is used for account-related communications, two-factor authentication, and important transaction notifications.
Financial Data
Information relating to the payment methods you use, including bank account numbers (stored in encrypted format), bank name, and historical records of deposit and withdrawal transactions. Bentley88 does not store credit or debit card details directly — all payment processing is handled through certified and secure third-party payment providers.
Platform Usage Data
Gaming activity records including bets placed, wins earned, active session durations, and interaction history with platform features. This data is used for service improvement, responsible gaming program compliance, and detection of suspicious activity.
Technical Data
IP address, device type, operating system, browser type, language settings, and other technical log data recorded automatically when you access the platform. This data helps us detect unauthorised access attempts and improve platform performance.
3 How We Collect Data
Bentley88 collects your personal data through several different channels, all conducted transparently and in accordance with established procedures:
- Account Registration — information you provide directly during the new account Register process.
- KYC Process — identity verification documents you upload to meet compliance requirements.
- Financial transactions — details collected when you make a deposit or submit a withdrawal request.
- Platform Usage — data recorded automatically when you play, browse, or interact with platform features.
- Support Communication — information you share when contacting our customer support team via live chat or email.
- Cookies and Similar Technologies — data collected via cookies, tracking pixels, and your web browser's local storage (explained further in Section 7).
4 Data Usage Purposes
The personal data we collect is used for specific, legitimate purposes directly related to the provision of our services Bentley88. We do not use your data for unrelated purposes without your prior consent.
Account Operations and Services
This is the primary use of your data — to create and manage your account, process deposits and withdrawals, verify your identity, maintain accurate transaction records, and provide access to all platform features you are entitled to use.
Security and Fraud Prevention
Technical and platform usage data is continuously analysed to detect suspicious patterns, unauthorised access attempts, money laundering activity, and fraud. This protects you and all other members from security threats.
Legal and Regulatory Compliance
Some of your data is retained and may be disclosed to the relevant authorities when required by law, including KYC/AML requirements, financial reporting, and legitimate official investigations.
Service Improvement
Anonymised platform usage data is used to understand usage patterns, identify areas for improvement, and develop new features that better serve our members.
Communication and Support
Your email and phone number are used to send important transaction notifications, customer support responses, account security information, and — with your consent — relevant offers and promotions.
5 Data Sharing With Third Parties
Bentley88 does not sell your personal data to any party. However, in the course of operating the platform, there are limited situations where data may be shared with carefully selected third parties:
Trusted Service Providers
We use third-party service providers such as payment processors, cloud service providers, identity verification providers, and gaming software providers. All such providers are required to sign strict data processing agreements and are only permitted to use your data for the purposes specified in their service contracts with us.
Authorities and Legal Requirements
When required by Malaysian law or a valid court order, Bentley88 will disclose the required information to the relevant authorities. We have no discretion in this matter and will comply with all legally enforced directives.
Third-Party Provider Protection
Every third-party provider that receives data from Bentley88 is required to comply with data protection standards equivalent to or higher than those we practise. We conduct regular reviews of these providers to ensure ongoing compliance.
6 Data Security
Protecting your personal data is our highest priority Bentley88. We continuously invest in the latest security infrastructure to ensure your information remains protected against both internal and external threats.
Technical Measures
Platform Bentley88 uses 256-bit SSL/TLS encryption for all data communications, AES-256 encryption for sensitive data stored on servers, a two-factor authentication (2FA) system for account access, multi-layered firewalls with real-time intrusion detection, as well as vulnerability scanning and penetration testing conducted periodically by independent security experts.
Access Control
Staff access to members' personal data Bentley88 is based on the principle of least privilege — each employee may only access data necessary to carry out their responsibilities. All access is audited, logged, and monitored. Employees who violate data access policies are subject to serious disciplinary action.
Security Incident Response
In the event of a data breach affecting your personal information, Bentley88 is committed to notifying you within 72 hours of an incident being identified, in line with industry best practices. The notification will describe the nature of the incident, the data involved, the steps taken and being taken, and what you should do to protect yourself.
7 Cookies & Tracking Technologies
Bentley88 uses cookies and similar tracking technologies to ensure a smooth and secure experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies — required for core platform functions such as Login session verification and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies — collects information about how you use the platform (pages visited, session duration, etc.) to help us improve performance and user experience.
- Functional Cookies — saves your preferences such as language, display settings, and personal preferences so you do not need to reconfigure them each time you Login.
- Analytics Cookies — used to analyze usage patterns in aggregate and anonymous form for platform development purposes.
Managing Cookies
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect platform functionality and your overall user experience. For guidance on managing cookies by browser type, please refer to your browser's help section.
8 Your Rights Over Personal Data
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold certain rights regarding your personal data that we store. Bentley88 fully respects these rights and provides clear mechanisms for you to exercise them.
| Your Rights | Description | Response Time |
|---|---|---|
| Access | Request a copy of the personal data we hold about you. | 14 business days |
| Correction | Correct data that is inaccurate or incomplete. | 7 business days |
| Deletion | Request the deletion of your data under certain circumstances permitted by law. | 30 business days |
| Objection | Object to the processing of your data for direct marketing purposes. | 7 business days |
| Mobile | Receive your data in a structured, machine-readable format. | 21 business days |
| Restrictions | Request the restriction of data processing while a dispute is being resolved. | 3 business days |
To exercise any of the above rights, please contact our privacy team via live chat or support email. We may need to verify your identity before processing your request in order to protect your account security.
9 Data Retention & Deletion Period
Bentley88 retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.
- Active account data — retained for the duration your account is active and for an additional 7 years following account closure to meet AML and tax compliance requirements.
- Transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
- Support communication logs — retained for 3 years from the date of last interaction.
- Technical log data — retained for 12 months for security and incident investigation purposes.
- Cookie data — retention period varies by cookie type, ranging from the current session (session cookies) to a maximum of 12 months (persistent cookies).
Once the designated retention period has ended, your data will be securely deleted or anonymized using procedures that ensure the data cannot be recovered.
10 Legally Required Disclosure
There are situations where Bentley88 may be required to disclose your personal data to government authorities or regulatory bodies without requiring your prior consent. This includes:
- Court orders or valid warrants issued by a Malaysian court of competent jurisdiction.
- Legitimate requests from the Immigration Department, Royal Malaysia Police (PDRM), MACC, or other law enforcement agencies.
- Reporting obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
- Instructions from Bank Negara Malaysia or the relevant financial regulatory authority.
In all of the above cases, Bentley88 will take reasonable steps to notify you of such disclosure, unless we are prohibited from doing so by a court order or applicable law.
11 Children's Privacy
Platform Bentley88 is intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected unintentionally, we will take immediate action to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on our platform are requested to contact our support team immediately.
12 Privacy Policy Amendments
Bentley88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our operations. Any significant amendments will be communicated to you via your registered email or in-platform notification at least 14 days before the effective date.
The "Updated" date at the top of this document will be refreshed each time changes are made. We encourage you to review this page periodically to ensure you are always informed of how we manage your personal data. Continued use of the Bentley88 after the amendment's effective date will be considered acceptance of the updated policy.
13 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team Bentley88 is ready to assist through the following channels:
- Live Chat — available 24 hours a day, 7 days a week via the chat icon in the corner of the platform.
- Privacy Email — [email protected] (we aim to respond within 2 business days).
For complaints that cannot be resolved internally, you have the right to submit a formal complaint to Malaysia's Personal Data Protection Department (JPDP) under the Ministry of Communications and Digital. Further information on the formal complaint procedure is available on the JPDP's official website.